SC Workers Compensation IT Satifaction Survey
The IT department wants to hear from you, let us know how we've been doing
Name
Email
Phone Number
1. How satisfied are you with the overall quality of IT support?
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
2. How satisfied are you with the response time from IT?
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
3. How satisfied are you with the time it takes IT to resolve your issues?
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
4. How would you rate the professionalism of IT support staff?
Excellent
Good
Average
Poor
Very Poor
5. How satisfied are you with IT's ability to resolve your technical issues?
1 - Very Dissatisfied
2 - Dissatisfied
3 - Neutral
4 - Satisfied
5 - Very Satisfied
6. How do you typically contact IT for assistance?
Select an option
Help Desk / Support Ticket
Email
Phone
In Person
Other
7. Which IT services have you needed assistance with? (Select all that apply)
Computer Hardware
Software / Applications
Network / Internet
Email
Password / Account Issues
Printers / Scanners
Cybersecurity / Security Issues
Other
8. What IT service or support experience has been most helpful to you?
9. How confident are you that IT will resolve your issue in a timely manner?
1 - Not at All Confident
2 - Slightly Confident
3 - Moderately Confident
4 - Very Confident
5 - Extremely Confident
10. What could our IT department do to improve the support and services provided to you?
Submit